Refund Policy
We aim to keep billing clear and resolve payment issues quickly. This Refund Policy explains when refunds may be approved and how requests are handled for AuraMed subscriptions and related services.
Last updated: March 25, 2026
Overview
AuraMed is a subscription-based digital platform. Because access, tenant setup, onboarding, and service delivery may begin immediately after purchase, refund requests are reviewed based on the timing of the request, account activity, and the reason for the charge. Nothing in this policy limits any non-waivable rights you may have under applicable law.
When a Refund May Be Approved
- A duplicate charge or other billing error was made on your account.
- Your first paid subscription was charged after a free trial and you request cancellation promptly without material platform usage.
- A technical issue caused by AuraMed prevented access to core paid features and our support team could not resolve it within a reasonable time.
- A refund is otherwise required by applicable consumer protection law or a binding payment-network rule.
Plan-Specific Guidelines
Free Trial Conversions
- •If you are charged after a free trial, contact us as soon as possible after the renewal date.
- •We may decline refund requests where the account remained active and the paid service was materially used after the trial converted.
- •Cancelling before the renewal date remains the best way to avoid charges.
Monthly Plans
- •Monthly subscriptions are generally billed in advance and remain active through the end of the paid billing period.
- •Approved monthly-plan refunds are usually limited to the most recent charge under the conditions in this policy.
- •Partial-month or unused-time refunds are not typically issued once the billing period has started, except where required by law.
Annual Plans & Prepaid Terms
- •Annual or other prepaid subscriptions may be eligible for a prorated refund only when required by law or when AuraMed expressly approves an exception in writing.
- •If an annual plan included a setup discount, bundled services, or promotional pricing, any approved refund may be adjusted to reflect those benefits already used.
- •Custom enterprise agreements, if any, are governed by their signed order form or contract terms.
How Refunds Are Processed
- Submit your request with your account email, tenant name, invoice or payment reference, and the reason for the request.
- Our billing team reviews refund requests case by case, usually within 5 to 7 business days.
- If approved, refunds are returned to the original payment method whenever possible.
- Banks, card issuers, and payment gateways may take additional time to post the refund after we issue it.
Non-Refundable Charges
- Fees for completed setup, migration, onboarding, consulting, or other professional services already delivered.
- Third-party charges, taxes, currency conversion costs, or payment-gateway fees unless recovery is required by law.
- Charges related to account misuse, policy violations, fraud, or attempts to avoid legitimate fees.
- Legacy invoices or aged charges reported long after the billing date, unless an applicable law requires otherwise.
Chargebacks & Disputes
If you believe a payment was made in error, contact us before opening a chargeback with your bank or card issuer. Opening a chargeback while your account remains active may pause or restrict access while the matter is reviewed. We will work with you in good faith to resolve valid billing disputes promptly.
Contact Billing Support
For refund or billing questions, contact: [email protected] | +201018551333 | Cairo, Nasr City, Egypt
Need Billing Help?
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